Attention all Woodensure website and profile users: Please be aware that we, Woodensure, exclusively sell our products through our official website and channels under the woodensure domain. We have provided all our channels and domain names on our website. Any other website or channel claiming to sell our products under our brand name or using our photos is unauthorized.
Woodensure will not be liable for any purchases made outside of our official channels. Please ensure to verify the authenticity of the website and check all details before providing any personal or payment information when placing an order. Thank you for your attention and continued support.
Please keep in mind that the image displayed on our website serves as a reference for design and price only. Due to the unique nature of wood, no two wooden slabs are identical, making each piece truly one-of-a-kind. Additionally, the color of the epoxy resin may vary slightly due to factors such as thickness, quantity, and lighting effects. Elevate your dining experience with our custom dining tables, a fusion of artistry and functionality that will undoubtedly leave a lasting impression.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customer.woodensure@gmail.com or mailing us.
All Items at our store are made to order, we usually initiate the order as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 24 hrs after the order is placed which are payment gateway charges. The product change can be availed within 48 hrs.
Once manufacturing has begun, we are required to charge a cancellation fee equal to 20% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been finished or shipped the fee would be up-to 50%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you.
We at woodensure.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.
To start a cancellation, you can contact us at customer.woodensure@gmail.com. If your cancellation is accepted, we’ll send you a confirmation and initiate a payment refund.
You can always contact us for any return question at customer.woodensure@gmail.com.
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We kindly request you to record an unboxing video while unboxing to entertain/initiate return policy.
Goods received are different from the product description on the website or damaged. The customer can call us on +91-9358676060 to register their return request. Our customer representative will ask the customer to send a photograph of the goods on +919358676060 or customer.woodensure@gmail.com to register their complaint.
Our team will provide the customer with all the necessary help required with the return process. All refunds will be initiated to the same bank account through which payment for the order was made.
Certain types of items cannot be returned, such as bespoke, made-to-order & custom products (such as special orders or personalized items). We also do not accept returns due to change of mind, unauthorized installations.
You are also requested to check the size of your doors and entryway to ensure that the product can be carried to your preferred place of installation.
Unfortunately, we cannot accept returns on sale items or gift cards.
We accept replacement of the same product in case there is any transit damage or defects with the product.
Customers can place return requests in the order section.
+919358676060 (WhatsApp also accepted)
Once a return request is received, our customer service representative will share the return process within 24–48 hours.
We reserve the right to refuse or cancel any order for any reason.
Situations may include:
If your order is cancelled after payment, the amount will be reversed to your original payment method.
Once inspected, you will be notified of approval or rejection.
If approved, the refund is processed to your original method of payment.
Check bank - Credit card company - Bank process time - Contact us if still pending.
Sale items cannot be refunded.
Only for defective or damaged items.
Send items to:
B-171, Road No.12, Madri Industrial Area, Udaipur (Raj.), 313001
Gift recipients receive gift credits if applicable.
Return address:
We may disclose your personal information if required by law or if you violate our Terms of Service.
We follow industry best practices to ensure your information is protected.
WoodenSure may collect personal information such as names, contact details, email addresses, and other relevant information essential for providing our services.
Strong security measures and restricted access are maintained.
We handle your data securely and share only with trusted third-party service providers.
Customers can access, rectify, erase, restrict, or object to processing of their personal data.
Users should review updates periodically.
+91-9358676060
By using this site, you confirm you are of legal age.
We reserve the right to modify this Privacy Policy at any time.
If you would like to access, correct, amend or delete personal information, contact us at:
B-171, Road No.12, Madri Industrial Area, Udaipur (Raj.), 313001