Woodensure Pvt. Ltd. - Order Cancellation, Return, and Refund Policy

At Woodensure Pvt. Ltd., we take pride in crafting premium, made-to-order furniture. We strive to provide a seamless shopping experience, and our policies are designed to balance customer convenience with operational efficiency.

Order Cancellation & Modifications

• Orders are initiated immediately upon payment confirmation. However, cancellations and modifications are permitted within a specific timeframe.

Cancellations:

• Orders can be cancelled within 24 hours of placement, subject to payment gateway charges.

• Once manufacturing has commenced, a 30% cancellation fee of the total order value applies.

• If an order is cancelled after production is complete or shipped, a fee of up to 60% may apply, depending on the situation.

Order Modifications:

• Modifications to an order (e.g., product changes) can be made within 48 hours of placement.

• After 48 hours, additional charges may apply due to material allocation and production commencement.

• To request a cancellation, email us at [email protected]. Upon acceptance, a confirmation and refund initiation will be provided.

Damages & Issues

• Customers are required to inspect their order upon delivery and report any defects, damages, or incorrect items immediately.

• Unboxing Video Requirement: To process any return, cancellation, or replacement request, an unboxing video and photographs are mandatory.

• The original packaging materials must be retained. If not available, repackaging costs will be borne by the customer.

• To report issues, contact us at +91-9358676060 (WhatsApp available) or email [email protected] with supporting images.

Return & Refund Policy

Non-returnable Items:

• Customised, bespoke, and made-to-order items cannot be returned.

• Returns due to "change of mind" are not accepted.

• Items purchased on sale or using a gift card are non-returnable.

Return Process:

• Returns must be initiated within 30 days of delivery.

• Items must be unused, in original condition, and original packaging.

• Refunds will be issued to the original payment method within a specified timeframe after inspection and approval.

• If the return is accepted, customers will receive instructions and a return mailing label if applicable.

Return Shipping Fees:

• Customers bear the reverse shipping charges:

• ₹70 for up to 1 kg.

• ₹30 per additional kg.

• Alternatively, customers may use their courier service to return the product at their own cost.

Late or Missing Refunds:

If a refund is delayed, customers should check with their bank and credit card provider before contacting us at [email protected].

Exchanges & Replacements

• Exchanges are only available for items that arrive damaged or defective.

• The fastest way to receive a replacement is to return the original item. Upon acceptance, a new unit will be shipped promptly.

Return Pickup & Documentation

• Customers will receive return pickup details via email or phone.

• Required return documentation:

• Return Label.

• Declaration Form.

• Invoice Copy.

• Items should be shipped to:

Woodensure Pvt. Ltd., B-171, Road No.12, Madri Industrial Area, Udaipur, Rajasthan - 313001

Order Cancellation by Woodensure Pvt. Ltd.

We reserve the right to cancel orders due to:

• Stock limitations.

• Pricing or product description inaccuracies.

• Fraud detection concerns.

• If an order is cancelled after payment is processed, a full refund will be issued.

• If an incorrect shipping address is provided by the customer, any re-delivery costs will be borne by the customer.

Gifts & Special Orders

• If an item was marked as a gift and shipped directly to the recipient, a gift credit will be issued upon return acceptance.

• If the gift giver had the order shipped to themselves, the refund will be credited to the original purchaser.

Shipping & Disclaimer

• Customers are responsible for return shipping costs, which are non-refundable.

• Refunds will have return shipping costs deducted if applicable.

• Delivery delays due to unforeseen circumstances are beyond our control, but we will make every effort to resolve issues efficiently.

• International Orders: Due to import/export regulations, returns for orders outside India are not accepted.

• Final Decision: The return, refund, and cancellation policies are subject to Woodensure Pvt. Ltd.’s sole discretion, and all decisions made will be final and binding.

For further assistance, feel free to contact us at [email protected] or call +91-9358676060.